Instructions for Pharmacies
Below is a custom set of instructions for pharmacies for using ImmsBC.
Some of these files have been revised specifically for pharmacies and do not reside on ImmsBC, so please keep this in mind when using the Knowledge base in ImmsBC.
There are a lot of steps beyond accepting online appointments. You must also accept inventory into your fridge, check-in clients, complete the vaccination and send to after-care (to both deplete inventory as well as so the data will be sent to PIR), document AEFIs when applicable, enter wastage and reconcile your pharmacy's inventory.
Please take the time to go through all these files before launching your pharmacy. These are instructions are placed in the order you will need them for setting up and operating ImmsBC in your pharmacy. We also recommend watching the training webinar at the bottom of this page as reference as well.
Follow the steps below to setup your account. These instructions would have been emailed to you with your account details as well.
Once you gain access to the training environment, you can navigate through the system and perform most of the functions listed in the instruction guide above. Some of the options may not be available in the training environment however, particularly receiving inventory and check-in a client.
ImmsBC has multiple App areas to perform different functions so navigation can be tricky at first. You will need to understand these basics first in order to complete the other functions below.
STEP 3 (ImmsBC System Admin Role Only)
SETTING APPOINTMENT BLOCKS -
Once you setup appointment blocks and set them as "active" patients can book them immediately. We recommend setting up only a few days to one week worth of appointments first to test out the system. The pilot will only be running until end of September, so please do not create any appointments blocks for October.
The system does not prevent overbooking so DO NOT set more appointments than you have inventory on hand. Keep in mind that ordering of additional doses is weekly and can take anywhere from 5 days to 14 days for it to arrive depending on when you place the order. Ordering instructions can be found here.
Inventory management is required and will impact your ability to record vaccine administration as well as determine eligibility for top-up requests.
NOTE: To reorder additional doses, please refer to the Pfizer Guidance Documentation instructions and weekly deadlines on Ordering and Distribution of Vaccine & Supplies.
CLINIC DAY REQUIREMENTS
We recommend allowing for more time between appointments for your first day of appointments so your staff have the chance to familiarize with the mandatory check-in, appointment completion and after-care entry.
- How to Check-In a Client or How to Manage a Walk-In
- How to Complete or Defer Vaccine Administration
or How to Report Historical Doses in ImmsBC (e.g., received a dose outside of the province and note seen in ImmsBC), please view the video at the bottom of this page and skip to 1:08:32.
- How to Manage After-Care
PHARMACY BOOKING PATIENTS FOR FUTURE APPOINTMENTS, CANCELLATIONS, NO-SHOW, WASTAGE, INVENTORY RECONCILIATION
Inventory management is required and we will rely on this to determine eligibility for top-up requests.
System Access Issues
You may find yourself not being able to access the ImmsBC system for various reasons (e.g., no internet connection, mobile device out of battery to authenticate, system outage).
If that is the case, please use this system downtime form.
At the end of the system outage, please send all the completed forms by email to firstname.lastname@example.org. It will take the ImmsBC team a few business days to data enter the information into ImmsBC and PIR, so please be sure to inform the patient of this time lag for the information to be updated on their immunization record.
Pfizer Vaccine Guidance Documents for Pharmacy
If you have any questions on ImmsBC or require any general support, please contact Vince Lee
- Email: email@example.com
- Phone: 604-269-2867
Recorded Training Session
The training webinar was hosted on August 12, 2021 from 6:00pm to 8:00pm. Thanks for the 118 pilot participants for joining us.
Please feel free to watch the webinar below as well as go through the documents listed above.