Online Booking Tool

Streamline and Automate Your Appointments Online,
with a Virtual Appointment Software.

Introducing your new digital pharmacy assistant. With BCPhA's online booking tool, your patients can securely and conveniently book appointments for pharmacy services 24/7. 

Reduce calls, improve time management and workflow, and keep your patients and pharmacy staff safe by minimizing patient contact. 

We have partnered with a local BC company to streamline and customize the system so that you are ready to take bookings immediately and have taken care of most of the setup work.  The application is ready to go out of the box or feel free to make custom configurations as well to meet your pharmacy's requirements. Then input your appointment schedule and you are ready to go.

Most pharmacies practice about a week before launch, some have launched overnight.

Screenshot

Trusted by over 300 pharmacists across Canada.

Our 300+ pharmacists using this tool from coast-to-coast have booked over 80,000 appointments during the 2020 flu season after two months.

What members are saying about this tool:

"We have been live for 3 days and the response has been fantastic. Very easy to use. It has made operations 100% more manageable." - Curtis

"I'm a 'one man operation" with no assistants/techs. It has simplified my life significantly. Patients can navigate the bookings with ease. The vaccine screening questionnaires are helpful as patients don't need to spend time filling it out at the counter" - Victor

"I would definitely recommend the booking tool to other pharmacy managers. It has made our most difficult flu shot season that much easier, and allows our patients to manage their appointments from the safety of their homes." - Vanessa

"...It is true that not everyone will use the tool online. But the majority will book themselves and their family online. It has simplified our lives that much more. If another independent pharmacy wants a crash course on this booking tool, let me know and you'll learn how it all works in 5-minutes. Three words: Use this tool. Worth every toonie." - Eugene

"It has been fantastic. It was very simple to set up and use. It has aided both our staff and customers in the booking process. It has saved our staff a great deal of time. If it could answer the phone it would be magic." - Alan

Examples of a few members using our booking tool:

Costco Pharmacy

Cridge Family Pharmacy

Pharmasave

Pure Integrative Pharmacy

Wellness Pharmacy

Smarter Patient Care means Better Patient Care

Accept online bookings 24/7. No more missed bookings from after-hours or missed calls. Turn on inventory control and waitlist features to further enhance your workflow. 

Let patients book and cancel appointments online instantly. Reduce missed bookings and save your front-desk time on the phone so your staff can spend more time serving patients.

Members using this tool include a link on their website, social media channels, update their voice mail system to inform your patients and even place a poster up at their dispensary and outside of their pharmacy so your patients can take advantage of this tool.

And, turn on inventory control to manage different appointment availabilities.  Out of stock?  Let the waitlist feature collect names for services rather than fielding a voice message. 

Let's book an appointment

Click on the link below to live demo as a patient.

Live Demo (Patient View)

 

Protecting patients and our pharmacy team by minimizing contact time

Online COVID-19 Pre-Screening

Assessing your patients' potential COVID-19 symptoms or exposure ahead of entry to the pharmacy is extremely important. We want to provide a safe environment for your staff, patients and families.

To protect our valuable pharmacy team members, we have integrated our BCPhA COVID-19 screening tool.  Patients will automatically be sent an email and text message reminder 24-hours before their appointment and will be asked to complete this before they arrive.  Pharmacists can view real-time if this has been completed and passed. See real-time if they did not complete the form and at a click of a button send a reminder by email or text message.  If they did not pass, no problem, you can cancel and/or reschedule online as well instantly.

If you want patients to complete the COVID-19 screening before they even book an appointment, this is available to you as well.

Online Vaccine Screening for Consent

Patients will have the opportunity to read and complete the form online upon booking an appointment. View the form online in real-time, send reminders and allows for digital download and is printer-friendly.

Patients without email or text?

There are patients that have landlines only and no email or text.  No problem!  You can book people from the backend on their behalf in-person or over the phone.

You cannot eliminate all calls and questions in the pharmacy, but if you can reduce it by 50-70%, would you?

 

Family bookings

One family member looking to make appointments for their family?  Yes, this is available.  Create one user account and make bookings for multiple family members.  Then complete any COVID-19 pre-screening or vaccine screening/consent forms online as a parent, guardian, or legal representative too.

Built in Vancouver, for pharmacists, partnered with the Association

We surveyed our members and many understand the importance to be prepared for the upcoming COVID-19 vaccines and needing a tool to drive efficiency and improve the workflow. The 2020 flu season was busier than ever, and COVID-19 vaccines in Q2 of 2021 will be busier for a longer time. 

This online booking tool takes care of most of the administrative work in your pharmacy; automatically fills in forms so you can streamline your process and focus on patient care. 

We are also able to build custom forms to meet your organization's needs whether it's for BC or for across Canada, we can help.  Please contact vince.lee@bcpharmacy.ca if you want to explore the possibility of a custom-built solution to meet your organizations needs.

Your Own Customizations

Customize your booking page:

  • Add your logo at the top banner
  • Include your address, web link, contact number and email address at the bottom of the page
  • Customize your service names, length of service, and description
  • Add a Call now button for smartphones for a one-touch call for smartphones if you have additional services that require a call

Accessing the Application

There is no software to download, everything is accessed through a web browser.  It’s that easy.

There are some basic requirements:

  1. You will need to use Chrome or Safari.  Other browsers are not fully supported.  Please also ensure you have the latest updates installed.
  2. You can log in from a computer, tablet or smartphone.  You can have more than one session at a time, but we recommend that if two people are logged in at the same time only one should be making edits such as booking an appointment or filling in a form to avoid double booking or over-writing edits to a form if both are completing the same patient form at the same time.
  3. You need internet access to access this application.  

Additional Corporate Member Benefit

The system is ready to go and basic setup is intuitive and streamlined and our Step-by-Step Setup Guide makes it even easier.  But, we know it's busy in your pharmacy and some additional support helps.  As an added benefit for Corporate members, book a 30-minute virtual one-on-one session with one of our BCPhA Member Services staff to get real-time training and become an expert even faster.  Group classes also available upon request.

Pricing Breakdown

Start bringing your service online today. Accept bookings online or in-person.

Standard
$34/month

✓ Unlimited online bookings
✓ Log in from multiple devices
✓ Unlimited automated email reminders
✓ Customizable appointment cancellation email messaging
✓ Block same day or 24-hour bookings control

Digital and printer-friendly screening/consent forms
✓ COVID-19 pre-screening form 
✓ Flu Vaccination screening/consent form
✓ General Vaccination screening/consent form**

✓ Printable daily schedule
✓ Reporting tools
✓ Cancellation reporting by service

✓ French web page available for patients**
✓ Verified for web accessibility (WCAG 2.0 Level AA accessibility compliant)
✓ PIPEDA / PIPA compliant
✓ Servers in Canada

Premium
$49/month

All Standard features PLUS:
✓ Automated SMS text message reminder *
✓ Inventory control – limit appointments based on inventory
✓ Waitlist control – automatically turn on the waitlist once inventory is out, or start a waitlist as a new service is about to begin

COVID-19 Module:
✓ COVID-19 two appointment booking feature **
✓ COVID-19 Vaccination screening/consent form **

Enterprise
Contact Us

All Premium features PLUS:
✓ Additional customizations
✓ SMS bundling
✓ Enterprise level customer support

* max 300 SMS per month. ** feature coming soon

Need additional licenses?

If you are planning to provide concurrent appointments (two patients at a time or appointments that are in 5-minute intervals), you'll need an additional license.  Additional licenses are $15/month per license.

Need additional SMS text messaging blocks for your premium subscription?

Add another 300 SMS text messages per month for $10/month. There is a limit of 300 SMS text messages per month included with your premium subscription. SMS text reminders are automatically sent 24-hours before the appointment including a link to any required forms that need to be completed. You can also send SMS reminders on demand. Patients also receive an automated email immediately upon booking or cancelling 24-hours before the appointment, so you can also turn off the SMS feature to avoid overage fees.

Questions?

If you have any questions, please feel free to contact us at vince.lee@bcpharmacy.ca. We would be happy to answer any questions you have.